FREQUENTLY ASKED QUESTIONS
How many days does delivery take?
2-5 Days (Within Nigeria)
8-15 working days (outside Nigeria) depending on location.
Can I get a refund if I am not satisfied with the product?
You can request a refund within 15 days of purchase of item, depending on your reason for return. Kindly read the return policy. We however ensure the quality of our products are not compromised.
What do I do if my product(s) are compromised?
Please contact customer support (email: support@jhayluxurycosmetics.com). Although this is very unlikely because our delivery system is top notch.
How do I know my skin type?
A skin type quiz will pop up once you open the page, kindly fill the form to know your skin type.
However in any case where you didn’t fill the form kindly visit our webpage Home>Skincare>Skin Type.
How do I know what products to buy?
Our product recommendation system will suggest a range of products you can choose from:
Home>Skincare>Skintype
How do you get a discount?
Available soon.
Do you do doorstep delivery?
All our deliveries are doorstep at the moment. Store pickup will be available soon.
Who do I call if delivery is taking too long?
Visit our webpage > Order Tracking . You will be provided with a link to track your order.
If there’s something wrong please contact customer Support.
What to do if my money bounces?
Kindly return to payment page and try again. As it will not have reflected in our system.
What if my card is declined?
Kindly try another Card in your selected currency.
Cannot complete the payment process?
Kindly reload the webpage and try again. Otherwise contact customer support we are available every working day from 9am-5pm GMT+1.
Can I exchange products after purchase?
Product exchange are not acceptable except the fault is from us.
What if I can’t find a particular product?
We offers specialized services such as sourcing products not available on the website or products that are out of stock but may be needed urgently by clients. This service comes with extra charges.
Can I change the delivery address and how?
Yes please. Kindly visit our webpage > Shipping. You can also contact customers service directly via email support@jhayluxurycosmetics.com or Whatsapp: +234 814 408 6134